Legal

Privacy Policy

Effective date: April 25, 2026

1. Information We Collect

We collect information you provide when you submit an enquiry, request travel planning support, communicate with our concierge team, or complete a booking. This may include contact details, travel preferences, guest count, destination interests, dates, and relevant booking requirements.

2. How We Use Information

We use information to respond to enquiries, prepare property shortlists, coordinate booking requests, provide guest support, improve our services, and meet legal or operational obligations.

3. Sharing With Partners

We may share necessary booking details with property owners, local hosts, transfer providers, concierge partners, payment providers, and professional service providers when required to deliver requested services.

4. Marketing Communications

We only send promotional travel updates where permitted by law or where you have opted in. You can unsubscribe or ask us to stop marketing communications at any time.

5. Data Retention

We retain personal information only as long as needed for booking, support, legal, accounting, fraud prevention, and legitimate business purposes.

6. Your Rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or portability of your personal information.

7. Contact

Privacy requests can be sent to privacy@luminaraescape.com.